退換貨政策

退換貨政策

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《退換貨注意事項》

有關退換貨相關事項,說明如下:

  1. 高域醫療有限公司網站進行線上購物的消費者,都可以享有商品貨到日起三天猶豫期的權益,猶豫期過後恕不接受退換貨,敬請見諒。
  2. 猶豫期並非試用期,因此,退貨商品必須為全新狀態且完整包裝(包含主機、附件、內外包裝、隨機文件、贈品等)。切勿缺漏任何配件或損毀原廠外盒。
  3. 若耗材已拆封,則無法接受退換貨,請在拆封前決定是否要退貨。
  4. 個人用品(如:內衣褲)基於衛生考量請慎選,恕不接受退換貨。
  5. 商品到貨時,如因運送過程造成商品瑕疵或商品本身之瑕疵,在到貨七日內,皆可進行換貨或退貨。
  6. 退換貨時請先來電客服專線(5683 8599)會有專人為您服務。原廠外盒損毀或是商品缺件,將無法受理退貨。

 

「Return Policy」

Relevant matters related to return and exchange are explained as follows:

  1. Consumers who shop online at Kovid Medical Limited can enjoy the right to a hesitation period of seven days from the date of arrival of the goods. After the hesitation period, no returns will be accepted. Please forgive me.
  2. The hesitation period is not a trial period, therefore, the returned goods must be in a new state and completely packaged (including the host, accessories, internal and external packaging, random files, gifts, etc.). Do not miss any accessories or damage the original box.
  3. If the consumables have been unsealed, returns cannot be accepted, please decide whether to return the goods before unsealing.
  4. Personal items (such as underwear) should be carefully selected based on hygiene considerations, and returns and exchanges will not be accepted.
  5. When the goods arrive, if the goods are defective due to the shipping process or the goods themselves, they can be exchanged or returned within seven days of arrival.
  6. Please call the customer service hotline (5683 8599) when you return or exchange goods, someone will serve you. If the original box is damaged or the product is missing, the return will not be accepted.

 

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